FAQs
General Questions
1.Do you have a "real" store?
uvbmedi.com is an Internet store with a warehouse and distribution facility. We do not have a traditional brick and mortar store. We would not be able to offer the low prices that we offer if we had the overhead expenses of a traditional retail business. Since our customers are unable to physically visit us, we make every attempt to make our web store shopper friendly and as close to the "real" store as possible.
2.Are your products US FDA approved?
Yes, the US FDA has approved the products we sell for distribution in the US (FDA K132643)
3.Are UVB lamps effective for treatment of psoriasis and vitiligo, eczema, dermatitis?
Yes, this fact is confirmed by scientific studies. UVB 311nm Phototherapy regulates immune responses, normalizes a balance between inflammatory and anti-inflammatory factors on the affected area of the skin. It also suppresses excessive division of cells, eliminates itching and stimulates Vitamin D production. Up to 92.7% of all users of the certified Philips UVB devices and lamps attest to the effectiveness of this type of treatment.
4.Are there side effects of UVB lamp therapy?
UVB lamps do not cause long-term or serious side effects. Short-term side effects may include dry skin and redness. The symptoms are not long-lasting and usually heal in 2 hours.
5.Why do I need UV goggles and cream?
You need UV goggles to protect your eyes during the treatment procedure. Ultraviolet rays have harmful effects on eyes; do not use the UVB lamps without ANSI-rate UV goggles. If you are having more intensive therapy, dermatologists recommend using creams. It is recommended that you use creams after the light treatment procedure. Please consult with your doctor.
6.How long does it take before I can see results?
For different patients it takes different time. You can expect positive results from 2 to 4 weeks. The key to success with phototherapy is consistency. To achieve optimal results, patients must commit to at least 20 sessions of treatment. With the appropriate safety and skin care precautions taken, phototherapy can help patients safely achieve rapid skin clearance and long-lasting remission.
7.What is the bulbs brand?
Phillips.
8.Should I take any precautions after therapy?
Try to minimize skin irritation. When bathing use mild soap or skin cleanser, shorten shower time, limit showers to once a day. It is important to keep skin moisturized at least twice a day. The best time to moisturize is immediately after bathing.
9.I need a medical advice. May I contact you if I have questions?
We would be happy to advise you on the technical characteristics of the UV lamps, and on any questions related to shipping and payment issues. We are not authorized to consult you regarding your treatment. Please, ask your doctor whether a UVB phototherapy.
How can I return or exchange merchandise?
If you are not satisfied with your UVB lamp device, we accept returns within 30 days of purchase. The product should have no defects and signs that it has been used.Returned items must be returned in original packaging and with all accessories.
To initiate a return, please complete the following steps:
- Email info@uvbmedi.com with your name, order number, and reason for return
- Within 48 hours you will receive an email with Return Address/Instructions
- Please allow us 1-3 business days to process your return. You will be notified via email once the refund has been issued
- Your refund will be processed, and a credit will automatically be applied to your original method of payment.Please allow up to two billing cycles for your credit to appear on your statement
For more information, please, refer to RETURN POLICY.